What is the Self-Inspection App?
National’s eSurvey Mobile Web Application is a cutting-edge, self-service inspection technology, that allows a policyholder to complete their own inspection on their home. This dramatically reduces inspection cost and delivers unprecedented speed to your underwriting workflow.
How does it work?
eSurvey is a mobile web application – there’s no app to download or install. It runs smoothly on any smartphone, tablet or mobile device with a cellular data or WiFi internet connection. When you order an eSurvey, your policyholder will instantly receive an email and text message invitation.
A link in the invitation will take them directly to the mobile application where they’ll follow a simple, step-by-step process to enter pertinent underwriting information, answer underwriting questions and take photos of their property – all from their smartphone or mobile device.
What are the benefits?
Current clients are seeing our eSurvey reduce their loss control inspection costs by 50% or more on completed surveys.
Policyholder property intrusion and related complaints are eliminated.
Information is provided first-hand, directly by the policyholder, rather than second-hand through an agent or inspector, reducing the opportunity for errors.
Average turnaround times are reduced from 10-15 days, to 3-5 days and often even faster.
Clients experience seamless integration with existing order protocols and inspection processes. If a policyholder opts out of the eSurvey, or ignores the invitation, it can automatically convert to a traditional field inspection and still deliver inspection results to underwriting within typical traditional inspection timeframes.