1040 E. Herndon Avenue, Suite 205  |  Fresno, CA  93720


Self-Inspection App

What is the Self-Inspection App?

National’s eSurvey Mobile Web Application is a cutting-edge, self-service inspection technology, that allows a policyholder to complete their own inspection on their home. This dramatically reduces inspection cost and delivers unprecedented speed to your underwriting workflow.

How does it work?

eSurvey is a mobile web application – there’s no app to download or install. It runs smoothly on any smartphone, tablet or mobile device with a cellular data or WiFi internet connection. When you order an eSurvey, your policyholder will instantly receive an email and text message invitation.

A link in the invitation will take them directly to the mobile application where they’ll follow a simple, step-by-step process to enter pertinent underwriting information, answer underwriting questions and take photos of their property – all from their smartphone or mobile device.

What are the benefits?

Cost Reduction

Current clients are seeing our eSurvey reduce their loss control inspection costs by 50% or more on completed surveys.


Policyholder property intrusion and related complaints are eliminated.


Information is provided first-hand, directly by the policyholder, rather than second-hand through an agent or inspector, reducing the opportunity for errors.


Average turnaround times are reduced from 10-15 days, to 3-5 days and often even faster.


Clients experience seamless integration with existing order protocols and inspection processes. If a policyholder opts out of the eSurvey, or ignores the invitation, it can automatically convert to a traditional field inspection and still deliver inspection results to underwriting within typical traditional inspection timeframes.

eSurvey User Feedback

How would you rate your eSurvey experience?


4.6 out of 5
(10,000 user responses)

Top 5 Reasons to use eSurvey

Can I see it in action?

Absolutely! We'd be happy to send you an information packet and demo video, or schedule a live demo online.

Business Operations during the COVID-19 Pandemic

As COVID-19 (coronavirus) continues to expand across the country, we want to communicate our commitment to business continuity, while at the same time ensuring the health and safety of our employees and inspectors, and the communities our clients call home.